Terms and Conditions
IMPORTANT ARRIVAL & DEPARTURE INFORMATION The guesthouse does not have a reception that is constantly staffed at all times during either the day or night. Our standard check-in time is between 16:30 and 20:00hrs on day of arrival; with checkout before 10:00hrs on day of departure. We will, of course, endeavour to accommodate both earlier check-ins and later checkouts whenever possible, but this is strictly by prior request and incur a surcharge. TO PREVENT ANY UNNECESSARY INCONVENIENCE, WE ADVISE ALL GUESTS TO NOTIFY US OF THEIR EXPECTED ARRIVAL TIME IN ADVANCE AND TO KEEP US INFORMED OF ANY LIKELY CHANGES. This can be done via the booking system or by sending an SMS, TEXT or iMessage to +447752763837. BOOKING TERMS Booking terms are governed by English law and apply to all bookings except when other terms have been agreed in writing. You must be over 18 years of age to make a reservation. A reservation is only deemed to be confirmed once we have processed either a deposit or full payment. In the unlikely event that, due to unforeseen circumstances, we cannot provide your requested accommodation, alternative accommodation or a full refund will be offered. ROOM RATES Room rates quoted are per room, per night and relate to a specified room category, number of guests and the dates shown. Should you wish to change the selected dates, number of nights stay or the guest number, and then rates are subject to change. DEPOSITS AND PAYMENTS A deposit payment of £40.00 per room, per night, will normally be taken from the credit/debit card supplied at the time of booking; with the balance payable on arrival. Final account payments can be made by credit/debit card (Visa, MasterCard, Maestro and Delta) or cash. CONDITIONS OF STAY The guesthouse reserves the right, at its discretion, to terminate, without notice, an individuals' stay where deemed necessary through unacceptable behaviour or as a result of actions likely to offend or endanger other guests. Guests are liable for any damage or loss caused by them during their stay at the Guesthouse. Guests may be required to pay the amount reasonably required to make good or remedy the damage or loss. CHILDREN The Guesthouse has two "Family Rooms". We can add extra foldaway beds to some (but not all) of our rooms to sleep one or two extra children and these rooms are ideal for a family of 4-8 travelling together. PETS Pets can only be accommodated by prior arrangement and usually subject to a £40 extra charge. NO SMOKING It is unlawful to smoke anywhere inside the property. The guesthouse has no rooms or internal common areas where smoking is permitted. Guests are advised that if evidence of smoking is detected in a bedroom after a guest has checked out, an additional charge, equal to one night's full room rate, will be applied to their payment card without notice. This is compensation for the intensive cleaning operations necessary to make a room suitable for re-occupancy by a non-smoker and usually requires 24 hours. A designated space behind the garage is available for the convenience of guests who wish to smoke outside. PARKING FREE parking is usually available during your stay, subject to availability and advance booking. Please 'Reverse Park' your vehicle in a respectful manner in the allocated parking bay and not near any neighbours' homes. CANCELLATION Non-refundable-Bookings Guests cancelling confirmed reservations will be charged the full room rate for each night cancelled. Refundable-Bookings Guests cancelling confirmed reservations less than three working days prior to the date of arrival will be charged the full room rate for each night cancelled. Reservations cancelled before the three-day period will result in a refund. Cancellations and amendments to bookings must be notified by email and are effective from the date and time acknowledged receipt by the guesthouse. POLICIES " Please keep the guesthouse informed of your expected arrival time to ensure a prompt check-in. " Check-in before 16:30 and after 20:00 may be arranged for an additional cost of GBP 20 an hour. " Late check-out may be arranged for a cost of GBP 20 an hour, otherwise it will cost GBP 40 an hour. " For your peace and quiet there is a closed-door policy after 23:00 except by special request. " Complimentary slippers are available on arrival, as outdoors shoes are not worn on our natural wool carpets. " Guests are required to show official photo identification and a credit card upon check-in. " Credit or Debit cards must be in guests' name and are pre-authorised as a damage waiver. " As a Health retreat we are an Alcohol, Drugs and Smoke free property. " There is a £40 cost per lost key or keys not returned upon checkout.